There are many factors that contribute to a happy workplace: engaged staff, interesting work and appropriate remuneration, but the work environment also has a role to play. A good one can inspire and motivate, a bad one alienate and discourage.
This is our third What Workers Want survey, carried out in partnership with the British Council for Offices, to determine what over a thousand office workers up and down the UK really think about their office space. From the results, it’s possible to discover what organisations can do to ensure their workplace falls into the former camp, rather than the latter.
When we asked workers what is most important to them in the workplace, the basics come top. The length of the commute to the office, its overall cleanliness, access to a number of lavatories, good quality WiFi and having quiet spaces in which to work are the five most important factors. But where it got really interesting is when we asked them again how satisfied they are with all these factors. By comparing this with the importance scores, we were able to see which factors workers think are important, but are least satisfied with – what we have termed the ‘satisfaction gap’.